Milestone’s comprehensive customer care site.

Milestone understands that your time is valuable and we are committed to providing fast, efficient, quality service, and support. To that end we have designed this site with you in mind.

Below you will find our “quick links” to get you directly to the information you require. To assist you in this you will find a short explanation below each link.

Miles-Care

Provides an overview of the services we provide, our commitment to our customers, and our overall service philosophy.

UserNET

A comprehensive collection of information specific to your company and to the devices you own. Here you will find user manuals, operating tips, application notes, a list of consumables, accessories, upgrades, special offers, and video clips of common procedures and maintenance functions available for your equipment. And because it is tailored to your individual company needs you get only information pertaining to you; eliminating long searches and endless links.

Pre-Install Guides

You’ve made the right choice and purchased a Milestone product, and now to get you ready for its arrival you’ll find all the necessary requirements for the install in these guides. It covers placement, electrical, exhaust, and space requirements. Should you or your facilities personnel have any questions beyond the information provided here please do not hesitate to contact us toll free @ 866.995.5100. We will answer your questions and help to provide a solution that works for you.

Applications

Search our extensive list of applications by field, by type, or by reference number. Still have a question? Contact Milestone via email at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or give us a call toll free (866-995-5100) and one of our application experts will be happy to help you.

Request Service

Our support specialists have a combined 50+ years of service experience and are ready to solve any problem you might encounter. For your convenience feel free to use our online “Request for Service” form. However, should your need be more urgent, please call our technical support line to speak directly to a specialist.

Service Contracts & Extended Warranties

Information on our warranties, contracts, and the advantages of a Miles-Care contract. 

Upgrades

Want to extend the life of your Milestone product another five, six, or seven years? Add functionality? Increase performance? Upgrading key components can accomplish this for as little as a quarter of the cost of a new device!